NEW ARRIVALS WEEKLY
You can pay for your order easily and securely using your credit/debit card, without incurring any additional cost.
Yes, for orders made within the Republic of Cyprus, we offer the cash on delivery option for home/office delivery.
No problem at all! You can inform the courier to deliver the order at a time and place of your convenience.
Once we process your order, you will receive a tracking number and the relevant link to track your order, in your email. Make sure you check your junk/spam folder.
We hope you love your purchase but if you’ve changed your mind, no problem – you have 14 days to exchange or return your items.
Please inform us of the new item you want to add to your order as well as the item you want to replace. Please note that in case you your new balance is less than the already purchased item, we can issue a refund of the remaining amount.
In case you wish to proceed with an order cancellation within the defined timeframe, we can offer you a refund. This will be processed within 3-5 working days.
Of course, you can!
• Cyprus: During normal season (i.e. for full priced items) we provide FREE exchanges, up to 14 calendar days from the delivery date. You can exchange your item with something which costs the same or more than the item you wish to return. If the return is not made within the period of 14 calendar days from the day of delivery or if any other conditions for returns are not fulfilled (see section 3), we have the right not to accept the return of products.
You can also exchange your item in any of our physical stores in Cyprus. During sales period or promotional sales, we are not responsible to cover any exchange expenses.
• Greece, EU Countries & Non-EU Countries: For orders from countries apart from Cyprus, all exchange expenses are borne by the customer. You can proceed with an exchange within14 calendar days from the delivery date. You can exchange your item with something which costs the same or more than the item you wish to return. If the return is not made within the period of 14 calendar days from the day of delivery or if any other conditions for returns are not fulfilled (see section 3), we have the right not to accept the return of products. During sales period or promotional sales, we are not responsible to cover any exchange expenses.
Important note: We do not accept exchanges or returns for items bought from the OUTLET section or for items bought with 70% off discount.
Give us a call at +357 26 220 648 or email us at email@example.com informing us the exchange you wish to perform. Please ensure you provide us with the following:
For countries outside the EU, we are unable to arrange the exchange pick-up. Therefore, you can send the undesired items with a courier company of your choice. In this case, we are not responsible to cover any delivery fees or import taxes and you will be solely responsible for the secure delivery to us within the agreed timeframe.
The undesired item(s) should be sent to the following address:
27-29 Pafou Chrysanthou 8010, Paphos
Tel: 00 357 26 220684
The undesired item(s) must be unused and in their initial state and condition (i.e. not worn, damaged, dirty etc.) and in their original packaging. In case these terms are not met, the exchange will not be accepted. We highly recommend that the below instructions are followed when trying on the purchased items:
Important note: The item will be exchanged at the price currently sold in store / online during the official sales period.
If you are in Cyprus, we will be happy to assist you, within 14 calendar days of receiving your order, in any of our three physical stores (Nicosia, Larnaca or Paphos) and find what suits you best!
All you will need is your receipt and the undesired item in its initial state and condition.
In case you wish to return a product and obtain a coupon voucher, please call us at +00 357 26 220 684 or send us an email to firstname.lastname@example.org stating the following:
We are only offering refunds in case you receive a damaged item.
Although, all our items pass a quality check before we send them to you, in case you receive a faulty item, we will be responsible to cover all the delivery fees. Just email us and we will sort out the rest.
Please call us at +00 357 26 220 684 or send us an email to email@example.com stating the following:
• Your personal details (name, telephone number, order number and email) • The details of the damaged product (code, colour and size)
Fill in the Return Order Form (found in your parcel or online here) as well as an online form (link), attaching a photo of the damaged item.
Once we receive the damaged item, we will offer you a refund (including any delivery costs incurred). This will be processed within 3-5 working days.
Of course! Every second return is charged with the amount of €4 (Cyprus), €9 (Greece). For the rest of the world, the delivery costs apply depending the destination.
Unfortunately, no. Items purchased at a discount can only be exchanged with other items on sale. Please note that the exchange will reflect the current price of the returned item sold in store / online during the official sales period.
Returns of items on sale should be completed within 7 calendar days from the day you have received your order. If the return is not made within the period of 7 calendar days from the day of delivery or if any other conditions for returns are not fulfilled, we have the right not to accept the exchange of the products.
For items bought on sale, we are not responsible to cover any return fees.
In addition, products from the OUTLET section can only be exchanged with products from the same section.
Enter your details below to save your shopping cart for later. And, who knows, maybe we will even send you a sweet discount code :)